Refunds and cancellations

Return of Products by you

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package, etc. subject to the condition that we are informed about such discrepancies within 24 hours from the date of receipt of the product and provided that the products are returned in their original condition.

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Changes and Cancellation

Any item additions, quantity changes, or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

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Conditions for return

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.

2. Return will be processed only if: 

• it is determined that the product was not damaged while in your possession;

• the product is not different from what was shipped to you;

• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, warranty card and all the accessories there in. You’ll also need the receipt or proof of purchase.)

• If you wish to return a device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.

• Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

• No additional information is required to return an eligible order unless otherwise noted.

• For a few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Company reserves the right to change the method by which Company may provide service to you, and your Company Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the state/city where service is requested. Service options, replacement availability and response times may vary according to location.

 

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.